GDPR Compliance

Last updated: January 2024

This page outlines how bamboo-falcon complies with the General Data Protection Regulation (GDPR) for visitors and customers located in the European Economic Area (EEA). We are committed to protecting your personal data and respecting your privacy rights.

Data Controller

For the purposes of the GDPR, bamboo-falcon acts as the data controller for personal information collected through this website. Our contact details are:

bamboo-falcon
42 Station Road
Pretoria, 0001
South Africa
Email: [email protected]

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request.

Right to Rectification

You have the right to request correction of any inaccurate personal data we hold about you, and to have incomplete data completed.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.

Legal Bases for Processing

We process personal data from EEA residents based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights.

International Data Transfers

As we are based in South Africa, personal data from EEA residents may be transferred outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequate data protection laws as determined by the European Commission
• Other legally recognised mechanisms for international data transfer

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are determined based on:

• The nature of the personal data
• The purposes for which it is processed
• Applicable legal requirements
• Limitation periods for potential legal claims

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular assessment of processing system security
• Procedures for handling data breaches
• Staff training on data protection

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Exercising Your Rights

To exercise any of your rights under the GDPR, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by up to two additional months, in which case we will inform you of the extension and the reasons for it.

Right to Complain

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority in the EU Member State where you reside, work, or where the alleged infringement occurred.

Updates to This Notice

We may update this GDPR compliance notice from time to time. We will notify you of any material changes by posting the updated notice on our website.