Privacy Policy

Last updated: January 2024

This Privacy Policy describes how bamboo-falcon collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

Information We Collect

We collect information that you voluntarily provide when interacting with our website and services:

• Contact information including name and email address
• Service preferences and booking details
• Communications you send to us
• Feedback and survey responses

We also automatically collect certain technical information:

• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your bookings and enquiries
• Communicating with you about our services
• Improving our website and service offerings
• Complying with legal obligations
• Preventing fraud and ensuring security

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, which you may withdraw at any time
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests, balanced against your rights

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Heritage railway operators and service partners necessary to fulfil your bookings
• Professional advisors including legal and accounting professionals
• Authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years following the completion of services.

Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

bamboo-falcon
42 Station Road
Pretoria, 0001
South Africa
Email: [email protected]